Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Fundación Logos

1. If there is an emergency, should I use this channel?

No, this channel is not designed to manage emergencies or emergencies. Contact the authorities or emergency services in this case.

2. Is there a code of ethics in which to review reportable behaviors?

Yes. You can review the code of ethics from here.

3.Is anonymity guaranteed in the complaint?

In the reporting process, you can decide whether to report your personal data or not. If you decide not to, you will need to establish your own follow-up through the whistleblower channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from where it connects.

4.I have lost the access code to check the status of the complaint. What can I do?

Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, that does not mean that the communication does not follow its course, simply that you will not be able to see how it is progressing, or provide more information if the company requires it.

5.Can I report a work situation if I do not belong to the company?

Yes. The channel is open so that different actors of the business ecosystem can help detect illegal activities. In any case, for complaints about the service offered, you can directly contact the address of the center that provides the service.

6.What types of crimes can I report?

Those criminal offenses established in the Spanish Penal Code, which are carried out by a legal representative, employees, religious, consecrated persons or volunteers, for the direct or indirect benefit of the entity.

7. When will I receive a response about my complaint or inquiry? What is the resolution period?

The Compliance Officer will communicate the acceptance of the complaint / query within a maximum period of 14 days. The period for resolving the queries will be a maximum of 90 days, unless the complexity of the case requires a longer period in a justified manner.

8.How is personal data processed?

In accordance with the provisions of the current data protection regulations, the Foundation is responsible for the treatment, management and storage of the personal data of all the people involved in the queries and complaints. Both these and the external experts hired comply with the technical and organizational measures necessary to guarantee the security of the data and prevent its alteration, loss and unauthorized treatment or access. The platform is designed to apply current regulations on personal data protection, specifically article 24, on reporting channels.

9. Where is the platform that manages the channel?

The complaints channel works on an external platform, Reports are received by this company and automatically forwarded to the company for evaluation. The ithikios servers are in data centers in European territory. Your data is encrypted to avoid the risks of intrusion as much as possible.